Return Policy
Effective Date: August 29, 2024
At Genoa Cosmetic, we are committed to providing you with high-quality products. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below:
1. Returns
1.1 Eligibility for Returns
You may return products within 30 days of the date of purchase if:
- The product is unused, unopened, and in its original packaging.
- The product is not marked as non-returnable in the product description.
1.2 How to Return a Product
To return a product, follow these steps:
- Contact our Customer Service team at ayman@genoacosmetic.com to request a Return Authorization Number (RAN).
- Pack the product securely in its original packaging, including any accessories, manuals, and documentation.
- Clearly write the RAN on the outside of the package and send it to the return address provided by our Customer Service team.
1.3 Return Shipping Costs
You are responsible for the return shipping costs, except in cases where the product is defective or the wrong item was shipped. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
2. Refunds
2.1 Processing of Refunds
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within 5-10 business days.
2.2 Non-Refundable Items
Certain items are non-refundable, including:
- Products marked as non-returnable.
- Products purchased as part of a special promotion or discount.
3. Exchanges
We do not offer exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.
4. Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately at ayman@genoacosmetic.com with your order number and a description of the issue. We will provide instructions on how to return the product and arrange for a replacement or refund.
5. Changes to Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on our Site, and the revised policy will be effective immediately upon posting. Your continued use of our Site constitutes your acceptance of the updated policy.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Genoa Cosmetic
Email: ayman@genoacosmetic.com
